Round The Clock Availability

We know our customers operations never stop, and neither do ours. Whether its new construction, scheduled down time, or an unexpected out we provide 24/7 round the clock support to keep your business up and running.

Field Service Emergency?

If you need to contact our service department for immediate assistance, call (315) 269-9238.

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What We Offer


We will send our Field Service Reps to install your equipment for you. Whether it is the initial installation of a new product or the disassembly of an older product, our experienced field service representatives will take care of the work and guarantee the job will be done right.


Have an on site field service rep to come and work with your field personnel. Through supervised guidance, your products and hardware will be installed correctly and efficiently.


Something not right? Our support team is available to work with your personnel to quickly solve any problems. Support is available via telephone, email,  or travel on site to your location to get your operations going again.


Training is available for any Riverhawk product or service. We offer a flexible range of accommodation which includes classroom style on site, online through webinars or Skype, phone, email, or video presentation.